Operations Assistant Job at Keowee Marina

Customer Experience & CRM Execution Focus

(Part-Time or Full-Time Considerations)

Keowee Marina in Seneca, SC is looking for one Operations Assistant to join our strong team.

This is not a clerical role. This is a coordination, accountability, and customer experience role. We are hiring an Operations Assistant to own follow-up, CRM execution, and cross-department communication. If details slip through your cracks, this won’t work. If you thrive on organization, clean systems, and making sure nothing gets dropped – keep reading.

What This Role Actually Does

You will:

• Manage customer communication inside our CRM (daily, consistently, accurately)
• Send follow-up emails and texts to customers after service, rentals, storage, stays and retail interactions
• Track customer responses and escalate issues appropriately
• Communicate customer feedback directly to Director of Operations
• Follow up with managers to ensure resolutions are completed
• Document everything – if it’s not in the CRM, it didn’t happen
• Identify patterns in customer feedback and report trends
• Help strengthen our referral and repeat business pipeline

You are the connective tissue between customers and leadership.

Core Responsibilities

CRM Management

• Enter, update, and track leads and customers
• Schedule automated reminders (tasks, emails, etc…)
• Monitor overdue follow-ups
• Maintain clean, accurate data

Customer Follow-Up

• Satisfaction checks
• Review requests
• Referral prompts
• Service reminders
• Resolution confirmation

Internal Accountability

• Communicate customer responses to managers
• Track open issues until resolved
• Keep leadership informed on trends and risks

Operational Support

• Assist with planning workflows
• Maintain follow-up calendars
• Support marketing and retention campaigns when needed

Minimum Requirements

• Minimum 4 hours per day, 5 days per week (20+ hours weekly)
• Strong computer literacy (email platforms, CRM systems, spreadsheets, scheduling tools)
• Extremely detail-oriented
• Organized and process-driven
• Clear written communication
• Comfortable holding managers accountable respectfully
• Professional phone presence

Preferred (Not Required)

• Boat handling experience
• Familiarity with marine terminology
• Experience in hospitality, marina, or service operations
• Prior CRM or customer support software experience

If you don’t know boat lingo but learn quickly, we’ll teach you.
If you can’t learn quickly, this won’t work.

What Success Looks Like

• No customer inquiry goes unanswered
• No service job closes without follow-up
• Managers don’t have to guess what customers are thinking
• Referral requests happen consistently
• Data is clean and usable
• Customer experience improves measurably

Growth Opportunity

This role can evolve into:

• Operations Coordinator
• Customer Experience Manager
• CRM / Systems Manager
• Department Operations Lead

Compensation based on experience.
Part-time or full-time potential for the right performer.

Who Should Apply

Someone who:

• Likes structure
• Notices when something is off
• Follows through
• Enjoys improving systems
• Takes ownership without being asked twice