Boat Rental Specialist Job at Keowee Marina
Rental Fleet Quality, Care & Guest Experience | Full-Time

Keowee Marina in Seneca, SC is looking for one Boat Rental Care Specialist to join our strong team.

At Keowee Marina, our rental boats are not commodities – they are rolling brand statements. This role exists for one reason: every rental leaves and returns in condition that reinforces trust, value, and “second-to-none” guest experience.

This is not a general position. This is an ownership level mentality position with lots of opportunity.

The Role (Crystal Clear)

You are solely accountable for the condition, readiness, and experience delivered through our rental boat program. From first impression to final handoff, you control the standard.

What You’ll Be Doing

-Operating rental boats confidently for staging, testing, and readiness checks

-Inspecting, preparing, and resetting boats to a premium standard – every time

-Owning cleanliness, safety gear, fueling coordination, and presentation

-Conducting professional guest handoffs and orientation when needed

-Identifying wear, issues, or risks before guests ever see them

-Coordinating with service, dock, and operations teams for rapid resolution

-Enforcing checklists, standards, and zero-compromise items

Non-Negotiable Requirements

-Boat handling experience required

-Prior work in a high-end customer experience industry (hospitality, resort, luxury retail, premium rentals, aviation, etc.) *Preference given to those who have worked at a marina, worked for a rental boat company and / or a fleet membership program.

-Exceptional attention to detail and pride of ownership

-Strong communication skills with both guests and internal teams

-Comfort being held fully accountable for outcomes

This Role Is NOT:

-A volume rental position

-A rotating responsibility

-A job for people who “just help out”

Why This Role Is Different

-Single-point ownership of a revenue-critical program

-Authority to stop a rental if standards aren’t met

-Leadership support to protect quality over shortcuts

-A platform to build a reputation for excellence

What Success Looks Like

-Boats leave spotless, safe, and confidence-inspiring

-Guests feel cared for, briefed, and respected

-Issues are caught early, not apologized for later

-Repeat bookings and referrals increase because of execution

If you’ve handled boats, worked in elite service environments, and want real responsibility with real standards – apply now. We’re looking for someone who treats every rental like their name is on the transom.